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In the fast-paced, competitive world of sales, businesses are constantly exploring innovative strategies to improve their performance and build lasting relationships with their clients. Traditionally, the focus of sales models has been on closing quick, one-off transactions with customers. This transactional selling model was once the cornerstone of the sales process, emphasising immediate sales,

The luxury retail sector has witnessed a radical transformation in recent years. Traditionally reliant on high-street stores for their exclusivity and tactile experiences, luxury brands now find themselves competing in the digital space. As online shopping becomes an ever-present part of the luxury buying journey, the customer’s expectations of convenience, service, and attention to